RepairPath
Reference · Appendix B

Shop Forms

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B.1 Job Order / Intake Form

[SHOP NAME] — DTI BN No. ________ — SRE Accreditation No. ________ — TIN ________

Field Entry
Job Order No.
Date / time received
Customer name
Contact number / email
Device type / brand / model
Model number (e.g. SM-…, A…)
Serial no. / IMEI (verified from device)
Colour / storage capacity
Accessories received (SIM, case, charger, stylus, memory card)
Physical condition (scratches, dents, cracks, missing screws) — photos taken? Y / N
Liquid damage indicators
Customer complaint (in customer’s words)
Device powers on at intake? Y / N
Passcode provided? Y / N (customer may decline)
Data backed up by customer? Y / N
Apple Find My / Google account status confirmed with customer
BitLocker/FileVault recovery key available (computers)
Diagnostic fee (if any)
Estimate (parts grade: genuine / aftermarket HQ / economy)
Estimated completion date
Deposit received
Technician assigned

Terms (customer to read and sign):

  1. I confirm that I am the owner of this device or am authorised by the owner to have it repaired.
  2. I understand that repairs may result in data loss. I am responsible for backing up my data.
  3. I understand that devices with liquid damage, previous repairs, or board-level faults may develop further faults during or after repair, and that the shop is not liable for pre-existing faults recorded above.
  4. I understand that factory water resistance cannot be guaranteed after a device is opened.
  5. The shop will contact me for approval before any work exceeding the estimate.
  6. Devices not collected within ____ days of notification of completion will incur a storage fee of ₱____ per day, as agreed.
  7. Personal information is collected only for the purpose of this repair and handled under the shop’s privacy notice in accordance with the Data Privacy Act of 2012.
  8. Warranty: ____ days on the replaced part and workmanship, excluding physical damage, liquid damage, and repairs by others after release.

Customer signature: __________________ Date: __________

B.2 Release Form

Field Entry
Job Order No.
Work performed
Parts used (grade, supplier batch)
Invoice No.
Warranty period and expiry date
QC checklist completed and attached Y / N
Accessories returned
Customer tested device before leaving Y / N

Received in good working order: __________________ Date: __________

B.3 Smartphone QC Checklist

Function Pass Fail Notes
Display: colours, uniformity, dead pixels, brightness range
Touch: full area, edges, multi-touch
Auto-brightness / ambient light sensor
Proximity sensor (screen off during call near ear)
Front camera (photo + video)
Each rear camera, focus, zoom, OIS, flash
Face ID / fingerprint
Earpiece
Loudspeaker
Microphones (voice memo, video recording, call)
Cellular call, SIM detection, signal
Wi-Fi, Bluetooth, GPS, NFC
Wired charging (with current check), wireless charging
Buttons: power, volume, mute/action
Vibration / haptics
Gyroscope / accelerometer (rotate screen)
Battery health / parts message status
Frame/screen seated flush, no gaps

B.4 Laptop / PC QC Checklist

Function Pass Fail Notes
POST and boot to OS
Display: panel, backlight, external output
Keyboard (all keys tested with a key-test tool), backlight
Touchpad, clicks, gestures
USB ports (each), USB-C charging and data
Audio: speakers, headphone jack, microphone
Webcam
Wi-Fi, Bluetooth, Ethernet
Battery charges; battery report reviewed
Temperatures under 10-minute stress test
Storage health (S.M.A.R.T.)
Fans spin and respond to load
All screws installed; feet and covers fitted