Reference · Appendix D
Practical Assessment Rubric
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Each practical task is scored 1–4 on each criterion. Pass mark: an average of 3, with no score of 1 on Safety.
| Criterion | 4 — Excellent | 3 — Competent | 2 — Developing | 1 — Not yet competent |
|---|---|---|---|---|
| Safety | ESD and battery procedures flawless; workspace clean | All key safety steps followed | Minor lapses, corrected when prompted | Battery not disconnected, unsafe heat use, or ESD ignored |
| Diagnosis | Systematic, measured, documented; correct fault found efficiently | Correct fault found with reasonable method | Fault found partly by guesswork | Fault not found, or parts swapped randomly |
| Workmanship | No cosmetic or physical damage; all screws correct; joints excellent | Minor cosmetic issues only | Some damage to clips, adhesive, or minor parts | Damage to device (torn flex, lifted pads, wrong screws) |
| Verification | Full QC checklist; stress testing where relevant | QC checklist completed | Partial testing | Device returned untested |
| Documentation and customer communication | Complete job record; clear, honest explanation | Job record complete | Incomplete record | No record |
| Time | Within standard time | Within 1.5× standard | Within 2× standard | Over 2× standard |
Final practical examination (suggested)
- Diagnose and repair a desktop PC with an unknown single fault (60 minutes).
- Replace a laptop component (panel or keyboard) and complete QC (90 minutes).
- Replace a smartphone screen and battery, with QC (90 minutes).
- Diagnose a phone board on the DC power supply and identify the faulty area (60 minutes).
- Complete an intake, quotation and release with a role-play customer (20 minutes).